Monitoring, measurement, analysis and evaluation
Decide what to measure, how, when and by whom, keep the results, analyse them and use them to judge whether the BCMS is performing and effective.
01What applies
Determine what needs monitoring and measuring, the methods that will produce valid results, and when and by whom measurement is performed and when and by whom the results are analysed and evaluated. Retain the results as documented evidence and use them to evaluate BCMS performance and effectiveness. The clause distinguishes measurement from analysis and assigns both. It expects methods that produce valid, comparable results across periods. Activity counts without an effectiveness judgement do not satisfy it.
02Why it matters
A BCMS that cannot show performance cannot defend its budget. The clause makes performance a defined set of measures with a reader. It also protects against the common pattern of measuring what is easy: number of exercises, number of staff trained, number of documents reviewed. Those are inputs. The clause asks for evidence that the system works.
03What good looks like
Choose a small set: recovery time achieved in exercises, percentage of critical suppliers verified, impact analysis freshness, time to restore a critical service after a test, percentage of exercise actions closed. For each, name the method, the frequency, the measurer and the analyst. Report the trend, not the point. Read the result with the process owner and record the decision.
04Evidence an auditor asks for
Ask what the measures show about effectiveness. If the answer is a list of activities completed, the measures are inputs, not outcomes.
| Evidence | The record |
|---|---|
| Measurement set | Measures with method, frequency, measurer and analyst named |
| Results | Retained measurement results across periods |
| Evaluation | An evaluation of BCMS performance and effectiveness drawn from the results |
| Validity | Justification that the methods produce valid, comparable results |
05Where it commonly fails
- Activity counted rather than effectiveness measured
- Measurement performed but never analysed
- Different methods used across periods, making the trend meaningless
06What to do before the estimate
Cut the measure set to five and write the method and the reader for each. Report one trend at the next review.